<\/span><\/h3> If your order has not yet been shipped (usually within 24 hours of placing the order), we can update your shipping address. To do so, please email your correct shipping address and order number immediately to theheartistcin@gmail.com. Please title the subject of your email “Change Shipping Address”. <\/span><\/p> <\/div><\/div>\n \n <\/div>
How is my order shipped?<\/font><\/span><\/h3> All products are shipped with First Class Shipping with tracking within the US.
If you selected “Direct to Recipient” under your Greeting Card options, this will be sent via USPS, tracking not included.
Unless otherwise stated in listing, orders ship within 5-7 days. Depending on when you place your order, it can take 7-10 days to arrive if you are in the US. Processing time may take slightly longer during November and December due to busy holiday season.
<\/span><\/p> <\/div><\/div>\n \n <\/div>
Has my order shipped?\n<\/font><\/span><\/h3> You will receive an email with tracking info once your order has shipped.\n<\/span><\/p> <\/div><\/div>\n \n <\/div>
When will you ship my order?\n<\/font><\/span><\/h3> Products are made-to-order and usually ship within 5-7 business days. This varies depending on the amount of open orders I currently have and the time of the year. All the designing, packaging, and shipping are completed by me which means that sometimes it can take up to 5-7 business days for fulfillment. Thank you for your patience!<\/span><\/p> <\/div><\/div>\n \n <\/div>
My product arrived damaged, can I get a replacement or a refund? \n<\/font><\/span><\/h3> All sales are final. I do not process refunds due to the small nature of the shop. However, there are special circumstances such as mail delivery damage in which an exchange or store credit is possible. See “Can I return \/ exchange my order?” below for details.<\/span><\/p> <\/div><\/div>\n \n <\/div>
Can I return\/exchange my order?\n<\/font><\/span><\/h3> Your satisfaction is important! Unfortunately, no refunds, returns or exchanges due to the small size of my shop. However, if there is a big problem with you order, there are special circumstances in which an exchange or store credit may be possible (ex. damaged items due to shipment). Please email me within 14 days of receiving your order at theheartistcin@gmail.com with a photo of the damaged goods and allow 2-3 business days for a response.
Note: I cannot guarantee an exchange or store credit for all circumstances. Damaged items due to bending or crushing by the USPS mail service are limited to one time only<\/i><\/b> exchange only (Ex. If I send you a replacement item and your delivery person bends or crushes the item again I cannot process an exchange as I am not at fault in this). Products are packaged in rigid or bubble mailers each with a large “Do Not Bend” sticker to them in order to get your order as safely to you as possible. However, I cannot control how the delivery person handles it once it has left my hands – I can only do as much as I can to warn them. <\/span><\/p> <\/div><\/div>\n \n <\/div>
Additional questions?<\/font><\/span><\/h3> Please contact me theheartistcin@gmail.com and allow 2-3 business days for a response. Thank you for your understanding and patience!<\/span><\/p> <\/div><\/div>\n <\/div>\n<\/div> <\/div><\/div>\n <\/div>\n<\/section>\n